{"id":51806,"date":"2026-02-02T12:13:24","date_gmt":"2026-02-02T11:13:24","guid":{"rendered":"https:\/\/www.sos-light.ch\/terms-and-conditions-of-sale\/"},"modified":"2026-04-16T13:55:45","modified_gmt":"2026-04-16T11:55:45","slug":"terms-and-conditions-of-sale","status":"publish","type":"page","link":"https:\/\/www.sos-light.ch\/en\/terms-and-conditions-of-sale\/","title":{"rendered":"Terms and conditions of sale"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"51806\" class=\"elementor elementor-51806 elementor-49241\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a3d1460 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a3d1460\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48539cf8\" data-id=\"48539cf8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ce22725 elementor-widget elementor-widget-text-editor\" data-id=\"4ce22725\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p><strong>1. Scope of application<\/strong><\/p>\n\n<p>These General Terms and Conditions (GTC) apply to <strong>all offers, sales, deliveries and services<\/strong> provided by SOS-Light S\u00e0rl, unless otherwise agreed in writing.<\/p>\n\n<p>All orders imply<strong>full acceptance of<\/strong> these GTC.<br>The customer&#8217;s terms and conditions are <strong>expressly excluded<\/strong>, even if SOS-Light S\u00e0rl does not explicitly object to them.<\/p>\n<p> <\/p>\n\n<p><strong>2. Offers and quotations<\/strong><\/p>\n\n<p>Offers and quotations issued by SOS-Light S\u00e0rl are valid for <strong>30 days<\/strong>, unless otherwise specified in writing.<\/p>\n\n<p>Prices quoted are <strong>exclusive of VAT<\/strong> and <strong>any additional services<\/strong> not expressly mentioned in the offer.<\/p>\n\n<p><strong>SOS-Light S\u00e0rl reserves the right to modify its prices<\/strong> in the event of :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>variation in supplier costs,<\/li>\n\n<li>exchange rate fluctuations,<\/li>\n\n<li>changes in standards, legal requirements or technical constraints.<\/li>\n<\/ul>\n<p> <\/p>\n\n<p><strong>3. Controls<\/strong><\/p>\n\n<p>An order is considered firm only after <strong>written confirmation<\/strong> from SOS-Light S\u00e0rl.<\/p>\n\n<p>Any modification or cancellation of an order is subject to <strong>prior written agreement<\/strong>.<br><strong>Customized, configured or specially manufactured<\/strong> products (specific dimensions, colors, color temperatures, drivers, optics, cut-outs, etc.) <strong>cannot be returned or exchanged<\/strong>.<\/p>\n<p> <\/p>\n\n<p><strong>4. Prices and terms of payment<\/strong><\/p>\n\n<p>Unless otherwise agreed in writing, invoices are <strong>payable within 30 days net<\/strong> from the invoice date.<\/p>\n\n<p>SOS-Light S\u00e0rl reserves the right to demand :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>advance payment,<\/li>\n\n<li>a deposit,<\/li>\n\n<li>or payment on order, especially for new customers or specific projects.<\/li>\n<\/ul>\n\n<p>In the event of late payment, SOS-Light S\u00e0rl reserves the right to charge <strong>interest on arrears<\/strong>, to invoice <strong>administrative costs<\/strong> and to <strong>suspend current deliveries<\/strong>.<\/p>\n<p> <\/p>\n\n<p><strong>5. Delivery and lead times<\/strong><\/p>\n\n<p>Delivery times are given <strong>for information only<\/strong>.<br>Delays in delivery do not entitle the customer to <strong>claim compensation<\/strong>.<\/p>\n\n<p>Partial deliveries are permitted.<br>Risk is transferred to the customer:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>when the goods are handed over to the carrier, or<\/li>\n\n<li>delivery to the agreed address.<\/li>\n<\/ul>\n<p> <\/p>\n\n<p><strong>6. Transport and receipt of goods<\/strong><\/p>\n\n<p>The customer must <strong>check the goods immediately<\/strong> upon receipt.<\/p>\n\n<p>Any complaint concerning damage, shortages or non-conformities must be notified <strong>in writing within 48 hours<\/strong>, accompanied by proof (photos, carrier&#8217;s reservations).<\/p>\n\n<p>After this period, the goods are deemed to <strong>have been accepted without reservation<\/strong>.<\/p>\n<p> <\/p>\n\n<p><strong>7. Returns and cancellations<\/strong><\/p>\n\n<p>No returns will be accepted without the <strong>prior written consent<\/strong> of SOS-Light S\u00e0rl.<\/p>\n\n<p>Custom-made products, samples, installed or used items <strong>cannot be returned or refunded<\/strong>.<br>Standard products accepted for return may be subject to <strong>restocking fees<\/strong>.<\/p>\n<p> <\/p>\n\n<p><strong>8. Warranty<\/strong><\/p>\n\n<p>SOS-Light S\u00e0rl grants a <strong>5-year<\/strong> warranty on all products, unless otherwise specified.<\/p>\n\n<p>The warranty covers <strong>manufacturing defects<\/strong> only.<br>The following are excluded from the warranty :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>non-compliant installation,<\/li>\n\n<li>improper use,<\/li>\n\n<li>unauthorized modifications,<\/li>\n\n<li>normal wear and tear,<\/li>\n\n<li>incompatibility with non-validated systems (drivers, dimmers, DALI, etc.).<\/li>\n<\/ul>\n\n<p>The warranty is limited, at the discretion of SOS-Light S\u00e0rl, to the <strong>repair<\/strong>, <strong>replacement<\/strong> or <strong>refund<\/strong> of the product concerned.<\/p>\n<p> <\/p>\n\n<p><strong>9. Limitation of liability<\/strong><\/p>\n\n<p>The liability of SOS-Light S\u00e0rl is strictly limited to the <strong>value of the product delivered<\/strong>.<\/p>\n\n<p>Any liability for consequential damages, business interruption, loss of profit or contractual penalties is <strong>excluded<\/strong> to the extent permitted by law.<\/p>\n<p> <\/p>\n\n<p><strong>10. Intellectual property<\/strong><\/p>\n\n<p>All documents, studies, plans, calculations, diagrams, visuals and concepts supplied remain the <strong>exclusive property of SOS-Light S\u00e0rl.<\/strong><\/p>\n\n<p>Reproduction or use without written permission is prohibited.<\/p>\n<p> <\/p>\n\n<p><strong>11. Privacy<\/strong><\/p>\n\n<p>The parties undertake to keep confidential all technical, commercial and financial information exchanged in the course of their collaboration.<\/p>\n<p> <\/p>\n\n<p><strong>12. Applicable law and place of jurisdiction<\/strong><\/p>\n\n<p>These GTC are governed by <strong>Swiss law<\/strong>.<br>The <strong>exclusive place of jurisdiction is Lausanne (VD)<\/strong>.<\/p>\n<p> <\/p>\n\n<p><strong>13. Language<\/strong><\/p>\n\n<p>The GTC are written in French and English.<br><strong>The French version is authoritative<\/strong>.<\/p>\n<p> <\/p>\n\n<p><strong>14. Entry into force<\/strong><\/p>\n\n<p>These General Terms and Conditions of Sale come into force <strong>on May 1, 2024<\/strong> and replace all previous versions.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Scope of application These General Terms and Conditions (GTC) apply to all offers, sales, deliveries and services provided by SOS-Light S\u00e0rl, unless otherwise agreed in writing. All orders implyfull acceptance of these GTC.The customer&#8217;s terms and conditions are expressly excluded, even if SOS-Light S\u00e0rl does not explicitly object to them. 2. Offers and quotations [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"class_list":["post-51806","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and conditions of sale - SOS-Light<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sos-light.ch\/en\/terms-and-conditions-of-sale\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions of sale - SOS-Light\" \/>\n<meta property=\"og:description\" content=\"1. 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